The Director has extensive experience of over 20 years, in Business administration services and franchising and boasts work completed for Vodacom South Africa. Vodacom’s Franchise Channel was established and managed by the Director over 15 years. Vodacom’s Franchise Channel is considered to be the best Telecoms Franchise Channels in the World and pioneered and mastered metrics like sales, accessories, repairs, NPS (Net Promoter Score that measures customer satisfaction), training and tools used to make it effective, World Class store layout and design, store rationalization, Strategic Partnerships to drive sales, multiple store ownership by groups, innovative marketing and promotions, Express Vodacom Franchise Store Concept, regional re-alignment and restructure to embed accountability, and  end-to-end Franchise support and growth.